Mazda Connected Services Subscription Investigation Alert (Short)

We are investigating reported concerns involving certain Mazda vehicles equipped with Mazda Connected Services relating to allegations that certain connected vehicle features may become unavailable unless owners pay recurring subscription fees after a complimentary trial period. If your vehicle is affected, you may contact us confidentially and free of charge. No lawsuit has been filed and no class proceeding has been certified in British Columbia.

Mazda Connected Services Subscription Investigation (Detailed)

Our firm is reviewing reported concerns involving certain Mazda vehicles equipped with Mazda Connected Services relating to allegations that Mazda may not have adequately disclosed that continued access to certain connected vehicle features would require recurring subscription payments following the expiration of a complimentary trial period.

Reports reviewed to date indicate that Mazda marketed various connected vehicle features through its MyMazda application, including remote engine start, remote door lock and unlock, vehicle finder functionality, vehicle status reporting, maintenance notifications, and other app-based convenience features. Reports further indicate that some owners allegedly lost access to certain functionality after the expiration of a trial period unless they subscribed to a paid Connected Services plan.

If you have lost access to Connected Services features, paid subscription fees to continue using those features, or believe you were not adequately informed of future subscription requirements when purchasing or leasing your vehicle, you may contact us confidentially and free of charge. No lawsuit has been filed and no class proceeding has been certified in British Columbia.

Potential Automotive Class Proceeding Under Investigation:
Mazda Connected Services Subscription Fees and Remote Feature Access

Our firm is currently investigating a potential Canada-wide class proceeding, including in British Columbia, concerning certain:

−      2019–2025 Mazda3

−      2020–2025 Mazda CX-30

−      2021–2025 Mazda CX-5

−      2023–2025 Mazda CX-50

−      2025 Mazda CX-70

−      2024–2025 Mazda CX-90

−      2024–2025 Mazda MX-5

equipped with Mazda Connected Services.

According to reports reviewed to date, Mazda Connected Services was marketed as a platform that allowed owners to remotely interact with, monitor, and manage their vehicles through the MyMazda application. Advertised features reportedly included:

−      Remote engine start;

−      Remote door lock and unlock;

−      Vehicle finder functionality;

−      Vehicle health monitoring;

−      Maintenance notifications;

−      Vehicle status reporting; and

−      Other connected convenience services.

Our firm is reviewing allegations that Mazda promoted these features as part of the ownership experience associated with affected vehicles, while allegedly failing to adequately disclose that continued access to certain features would require payment of recurring subscription fees after a complimentary trial period expired.

Reports reviewed to date indicate that some owners allegedly lost access to certain Connected Services functionality after their complimentary service period ended and were required to purchase a subscription to continue using those features.

Our frim is reviewing whether the reported practices may have affected:

−      The value of affected vehicles;

−      Consumers' purchasing decisions;

−      The utility and convenience of vehicle ownership;

−      The availability of remote-access features; and

−      The cost of vehicle ownership.

Reports reviewed to date further indicate that some consumers allegedly would have paid less for their vehicles, selected a different vehicle, or reconsidered their purchase decision had they known that continued access to certain Connected Services functionality would require recurring subscription payments.

This investigation is ongoing and is being conducted to determine whether the legal requirements under British Columbia's Class Proceedings Act are met, including whether common issues exist and whether a class proceeding would be the preferable procedure.

If you purchased or leased an affected Mazda vehicle and have lost access to Connected Services functionality, paid subscription fees to continue using those services, or experienced related concerns, you may contact us to share your experience. Providing information is confidential, free of charge, and does not obligate you to retain our firm or participate in any legal proceeding.

This page will be updated as our investigation progresses.

This webpage is provided for informational purposes only and does not constitute legal advice.

Frequently Asked Questions – Mazda Connected Services Investigation

What issue is being investigated?

We are reviewing reports that certain Mazda vehicles equipped with Mazda Connected Services may require recurring subscription payments to continue accessing certain connected vehicle features after a complimentary trial period expires.

Has a class proceeding been filed?

No. At this time, this is a preliminary investigation only.

No Notice of Civil Claim has been filed and no class proceeding has been certified in British Columbia.

What does “certification” mean?

Certification is a procedural step where the court determines whether a lawsuit may proceed as a class proceeding. Certification does not determine liability or damages.

Which vehicles are included?

The investigation currently concerns certain:

−      2019–2025 Mazda3;

−      2020–2025 Mazda CX-30;

−      2021–2025 Mazda CX-5;

−      2023–2025 Mazda CX-50;

−      2025 Mazda CX-70;

−      2024–2025 Mazda CX-90; and

−      2024–2025 Mazda MX-5 vehicles equipped with Mazda Connected Services.

The scope of the investigation may evolve as additional information becomes available.

What features are involved?

Reportedly affected features may include:

−      Remote engine start;

−      Remote door lock and unlock;

−      Vehicle finder functionality;

−      Vehicle status monitoring;

−      Maintenance notifications; and

−      Other app-based connected services.

What is Mazda Connected Services?

Mazda Connected Services is a platform accessible through the MyMazda application that allows owners to interact with and monitor certain vehicle functions remotely.

What is the alleged concern?

We are reviewing allegations that consumers may not have been adequately informed, before purchase or lease, that continued access to certain Connected Services functionality would require recurring subscription payments following expiration of a complimentary trial period.

How can I provide information?

If you purchased or leased an affected vehicle and lost access to Connected Services functionality or paid subscription fees to continue using those services, you may contact us to share your experience. This is confidential, free of charge, and does not obligate you to participate in any legal proceeding.

Will I automatically be part of a class proceeding if one is certified?

If a class proceeding is certified, individuals who fall within the defined class are typically included automatically unless they choose to opt out, subject to the court's order.